Refund policy

Return and Refund Policy

Last updated: October 20, 2026

At Ring Back, customer satisfaction is important to us. We aim to provide a transparent, fair, and straightforward return and refund process for all eligible purchases.

Please review this policy carefully before placing an order.

1. Returns and Cancellations

We offer a 30-day return window, beginning on the date your order is delivered.

To be eligible for a standard return, your item should:

Be in its original condition, without damage caused by misuse.
Include all original accessories, cables, components, and manuals.
Be returned with its original packaging where reasonably possible.
Be accompanied by proof of purchase or an order confirmation.

Customers may inspect and reasonably test their products to determine their functionality and compatibility, subject to applicable consumer protection laws.

Products that have been damaged through improper handling, unauthorized modification, or misuse may not qualify for a standard return.

However, these conditions do not restrict your statutory rights concerning defective, damaged, or incorrectly described products.

2. Return Shipping

For standard returns involving a change of mind or personal preference, customers are responsible for arranging and paying for return shipping, except where applicable laws require otherwise.

If you receive a defective, damaged, or incorrect item, please contact our customer support team before arranging a return.

Where required by applicable consumer protection laws, Ring Back will cover reasonable return shipping costs or provide another appropriate remedy.

We recommend using a shipping method that includes tracking information.

Restocking Fee: 0%

We do not charge restocking fees for eligible standard returns.

3. Order Cancellations

Customers may request cancellation within 15 minutes of placing an order, provided the order has not already been fulfilled.

To request cancellation, please contact our customer support team as soon as possible.

Once an order has entered shipping or fulfillment processing, immediate cancellation may no longer be possible.

If your order has already shipped, you may still request a return after delivery, subject to this policy and applicable consumer protection laws.

The 15-minute cancellation window does not limit any additional statutory cancellation rights.

4. How to Start a Return

To request a return, please contact us at:

Email: ayenievidence.o@gmail.com

Include the following information:

Your order number.
The name used when placing the order.
The product you wish to return.
Your reason for requesting a return.
Photographs or videos if the product is damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions where applicable.

Please do not send products back without contacting us first.

Unauthorized returns may experience processing delays.

5. Product Compatibility

Ring Back specializes in retro-inspired telephone handsets and communication accessories, including products featuring USB Type-C and Bluetooth connectivity.

Compatibility may vary depending on the customer's smartphone, tablet, operating system, connection type, and device settings.

We encourage customers to review the product descriptions and compatibility information carefully before purchasing.

If you are uncertain whether a product will work with your device, please contact our support team before placing an order.

Returns involving compatibility concerns will be handled according to our standard return policy and applicable consumer protection laws.

If a product does not function as advertised or is incorrectly described as compatible with a particular device, customers may be entitled to a refund, replacement, or other remedy under applicable law.

6. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Where helpful, provide clear photographs or videos showing the issue.

Depending on the circumstances and applicable consumer protection laws, we may offer:

A replacement product.
A refund.
Another appropriate resolution.

Customers will not be required to pay return shipping costs where applicable law requires us to cover those costs.

Your statutory rights remain protected regardless of the standard return window.

7. Exchanges

If you would like to exchange a product, please contact our customer support team before returning your item.

Exchanges are subject to product availability, return eligibility, and applicable consumer protection laws.

If a direct exchange is unavailable, we may recommend returning the eligible product and placing a new order.

8. Exceptions and Non-Returnable Items

Certain products may not qualify for standard returns under specific circumstances, including:

Products damaged through misuse or unauthorized modifications.
Products that are materially incomplete or missing essential accessories, subject to applicable law.
Products specifically identified as non-returnable where such exclusions are legally permitted.

These exclusions do not affect customers' statutory rights regarding defective, damaged, or incorrectly described products.

9. European Union Returns and Cancellations

Customers residing in the European Union may have the right to cancel eligible online purchases within 14 days after receiving their goods, without providing a reason.

Certain statutory exceptions may apply.

After notifying us of your decision to cancel, you generally have another 14 days to return the goods.

Eligible refunds will be processed within the timeframe required by applicable law.

We may withhold reimbursement until we receive the returned goods or receive evidence that they have been sent back, as permitted by law.

Where required, refunds will include the original standard delivery charges. Additional costs for premium or express shipping may not be refundable.

Customers may be responsible for direct return shipping costs for change-of-mind cancellations where legally permitted and properly disclosed.

These rights apply independently of our standard return policy.

10. United Kingdom Returns and Cancellations

Customers in the United Kingdom may have the right to cancel eligible online purchases within 14 days after receiving their goods, subject to applicable exemptions.

After informing us of the cancellation, customers generally have an additional 14 days to return their items.

Eligible refunds will be processed within the timeframe required by UK consumer protection laws.

We may withhold reimbursement until the returned goods are received or evidence of their return is provided, where legally permitted.

Refunds for eligible cancellations generally include the original standard delivery cost, but additional express or premium delivery charges may not be refundable.

These rights do not affect your statutory protections relating to faulty or incorrectly described goods.

11. Refund Processing

Once your returned product has been received and inspected, we will notify you regarding your refund status.

If your refund is approved, it will be issued to your original payment method, unless otherwise required or agreed in accordance with applicable law.

Please note that banks and payment providers may require additional processing time before refunded funds appear in your account.

If your refund has been approved but has not appeared within a reasonable period, please contact our support team.

All statutory refund deadlines will be respected.

12. Contact Information

For questions regarding returns, refunds, cancellations, exchanges, product compatibility, or damaged items, please contact:

Store Name: Ring Back

Customer Support Email: ayenievidence.o@gmail.com

Our team will review your inquiry and assist you with the appropriate next steps.

13. Policy Updates

Ring Back reserves the right to update this Return and Refund Policy when necessary to reflect changes in business operations, fulfillment processes, or applicable legal requirements.

Any updates will be published on this page.

Changes will not remove statutory consumer rights or retroactively reduce rights applicable to existing purchases.